Job Vacancies at Cobranet Limited

Cobranet Limited was incorporated in 2003 and began its operations to provide the Nigerian Market with a reliable Internet Service and

meet the requirements of the market, positioning itself as a leader in providing Internet Solutions and as a provider of choice.

Job Profile:

• Minimum of 5 years sales experience in an ISP company a MUST; skills in Corporate Sales an added advantage.


• BSc./BA degree or Us equivalent in related field from a recognized institution.


• Must be computer literate with excelleni knowledge in Microsoft Office (particularly Excel, Word and PowerPoint) and in the use of Intemet-based resources.


• Must have experience in the intemet connectivity environment and a technical overview or background.


• Excellent Communication skills, organizational skills, self-motivation, results-oriented with a positive outlook, punctually, ambitious, dear focus on high quality and business profit, mature, credible, perceptive and articulate.


• Must be comfortable to contact and deal with all types of companies: small, medium and multi-national companies.


• Other personal traits: reliable, lolerant, determined, well presented, business like, polite, well-mannered and be a team-player.


• Ability to develop and maintain a computerized customer and prospect database.


• Ability to prospect for new potential sales, respond to and follow up sales enquiries.


• Maintain and develop existing and new customers through planned individual account support, and liaise with internal order-processing staff.


• Flexibility is required and ability to work extended hours when required without upsetting domestic situation.

Specialization

Qualifications & Experience:

• BSc/HND in any related field or equivalent


• 3+ years’ customer service experience dealing with the public, preferably in a professional customer environment. Customer focused.


• Stays calm under stress.


• Tactful, courteous, and possess the ability to motivate others.


• Active listener, articulate, and adaptable.


• Ability to listen while accessing screens and information, speaking to customer while processing resolution.


• Ability to maintain effective associate and customer relations contributing to an environment conducive to high morale and productivity.


• Ability to function in a multi task environment.


• 3+ years PC experience using electronic messaging systems, office productivity software (such as word processing and Microsoft Outlook) and Intemet.

Skills and Specifications

• Fluency in English; excellent oral communications kills, interpelsonal skills and superb listening skills.


• Knowledge of sales and relationship building process; Prior experience in end to end sales process an advantage.


• Must meet strict deadines

Duties and Responsibilities

• Provide optimum customer service as required to maintain and enhance existing business, resulting in repeat business, and preventing cancellations.


• Improve the overall customer relationship, delivering reliable administrative support and customer service.


• Schedule and coolud status meetings with appropriate development resources and customers.


• Provide proper refund and compensation to customers on time.


• Maintain complete and accurate customer correspondence data.


• Assist sales team in business acquisitions, planning, retention and management


• Managing cfient relationships to build a reputation for excellent service.


• Develop and update dient related reports.


• Assist in making major business decisions.


• Identify and reports on continuing problems in an effort to minimize future negative customer impact.


• May proactively contact customers to detennine and resolve issues when required.


• Manage customer anivals to maximize relationship building opportunities.


• Run periodic customer satisfaction surveys.

Qualifications & Experience:

• BSc/HND in marketing (or related field) with minimum of 3 years relevant experience in a similar industry.

Method of Application

All CVs should be directed to recruit@cobranet.org